Once you have a good picture of your customers, you can use those findings to improve operations and build a customer service plan. Here's how you can use software to coach your employees for better customer service.

Connecting data from HR software with data streams can give you even better analytics. Here are a few ways to use human resources software to optimize your workforce.

The franchisor/franchisee relationship is a crucial piece of the pie. And relationships are built on trust - trust that can be garnered from data. Here's how.

Optimizing your restaurant inventory software process can reduce the amount of time inventory takes, generate more accurate counts, and improve your margins.

Clearly, dashboards have many benefits, but how do you know your business has become big enough to need one? Here are some signs that your QSR is ready to upgrade to a comprehensive dashboard.

How do you turn the data you have at your fingertips into something useful? Here are just some of the ways to make restaurant big data work for you.

What do restaurants have to do to keep up with legal regulations when it comes to food allergies? From labeling to cleanliness, here's what QSR managers need to know.

To make a successful QSR, you need five main "ingredients." We'll look at each of these "ingredients" and explain why each one plays a role in QSR success.

Experience is invaluable when making sales predictions, but there are more reliable ways to forecast your QSRs' sales - and you have them at your disposal.

Speed of service is an important metric, but the number of cars and the average ticket may be better indicators of your customers' drive-thru experience.