Using Data for Loss Prevention Training
A vast majority of loss stems from inadequate training. Poor training can lead to poor item prep quality, which results in more remaking—which, in turn, creates a bad customer experience and wastes inventory (and money!). Overusing ingredients—even by a small amount—adds up quickly over a shift, and can create huge variances in inventory. And more often than not, all of these things can be addressed in training.
You may already know what items are more susceptible to loss, but your inventory dashboard can help. Once you’ve identified which items are most likely to be prepared incorrectly, or which ingredients tend to be overused, take the time to emphasize proper preparation of those things during training.
Of course, poor prep and ingredient use is just one kind of loss. Check out our blog on Restaurant loss prevention meaning and tactics for bottom-line growth to learn more about how data can help with a more nefarious type of loss: theft.
Using Data for Scheduling
One of the coolest things restaurant management software can do is identify not just your best employees, but your best teams.
Do certain employees work exceptionally well together? Your software can tell you: Compare your sales data with your scheduling data to find trends of increases in sales when specific employees work together. Once you’ve identified which employees have the best synergy, you can schedule those teams together whenever possible. But you can even take it a step further.
By identifying the best employees and teams in your restaurant, you have the building blocks for the best on-the-job training program you could hope for. New employees learn best from watching experienced employees, so mix up your schedules.
If you have one all-star employee, make sure they share a shift with every other employee periodically—especially the newer ones. And if you have a perfect pair or trio of employees, keep them together—but be sure to schedule your other employees with them once in a while so they can share their wisdom.
Your restaurant management software brings data from all of your systems together into a single source, providing clear visibility into your teams’ performance. Your employee training program should be unique to your restaurant’s needs. Use the data you’re already collecting to design a training program that empowers your employees to succeed – and gives them the tools they need to grow with your company, ultimately keeping your employee retention rate high and your turnover costs low.