Seizing opportunities and sharing responsibilities
In decades past, restaurant profits likely came from two channels: the front counter and drive-thru. Today, cash flow has expanded: delivery vendors like GrubHub and Doordash, app orders, in-store kiosks, and more are all potential revenue channels. Add returns, refunds, gift cards, and the like, and balancing the books has grown increasingly complex and time-consuming.
Multiple payment channels is a restaurant trend that isn’t going away anytime soon, so working with vendors that understand this challenge and are actively sharing the responsibility of streamlining these sources can significantly reduce operator stress and risk exposure.
Re-examining how vendors and partners can do more helps restaurant owners reduce administrative headaches. It also makes it easier to consider and adopt new technologies and opportunities that come along. With a wealth of options available, restaurant owners can’t afford to put off conversations that help them discover service providers who will manage the data collection and delivery process for them.
But most importantly, once the right partners and technological systems are in place, restaurant owners will be in a better position to harness data insights. The future’s most successful owners will be the ones best able to apply these data insights to help grow and improve their businesses. To accomplish this, these owners will require their vendors to take responsibility for automating their data.