Market Coach John Rankin, of 315-unit franchisee Charter Foods, used to spend up to two hours a day wading through spreadsheets searching for operational issues. Pinpointing exceptions was a manual, time-consuming job and, as a result, the high-performing stores were carrying the lower-performing ones. And it was costing them in missed opportunities for improvement. Recently, Charter Foods began using Delaget Coach’s operational dashboard for its 59 Long John Silver’s stores, in addition to its Taco Bell locations. Rankin can now see all his restaurant data aggregated in one place, and dynamically rank and filter stores based on dozens of metrics. With clear visibility into his restaurants’ data, Rankin is now able to very quickly identify which stores are having issues and take action – rather than sorting through reams of data just hoping to find a useful nugget. Now in less than 20 minutes, Rankin has what he needs to spend the rest of his day working with his area coaches to optimize operations and boost profits. For example, Rankin identified an area coach whose restaurants had unusually high food waste. By addressing waste issues, he was quickly able to reduce their restaurants’ total cost of sales by 14.63%. Now, their stores average just .68% food waste, which is a 57.89% improvement since the beginning of the quarter. “The other win we found right away was using Delaget Coach to stop theft,” says Rankin. By checking last hour sales trends and deletions, one of his area coaches discovered and stopped employee theft adding up to $30-$50 per day in his area alone.