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Single Case Study

208-unit QSR franchisee lowers cost of goods and improves speed of service with Delaget Coach

Single Case Study

+2:22 Min

Speed of Service Improvement

Team transparency

With the entire team aware, Diversified Restaurant Group saw an improvement in the flow of work.

+67%

Customer Experience Improvement

 

Understanding the performance of their restaurants used to be time consuming and challenging for Diversified Restaurant Group (DRG), a Taco Bell franchisee with more than 200 units.

Generating reports meant going to multiple systems and even traveling to individual restaurants to access the back of house system. Aggregating sales data was also a headache, from both a sales and transaction standpoint. Overall, getting a holistic view of their operation was time consuming and not always possible.

Erich Moxley, owner of DRG, explains how they are solving these challenges with Delaget Coach, which brings together all their performance data into one, drillable dashboard that’s readily accessible to their on-the-move team. DRG immediately began to see results in improved speed of service, reduced food and labor costs, and a happier above store leadership team!

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Solutions

“Our above store leader team loves this solution. They can very easily rack-and-stack by store, area coach, or director to see how individuals or areas are doing. It’s just really easy for us to drill in and find where we need to put our efforts.”

– Erich Moxley: Franchisee, DRG

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Solutions
Solutions
Planning through execution
Playbook For Speed of
Service Improvements