We reached the 150 store mark through acquisitions of larger franchise groups, and we want to continue to grow our restaurant portfolio. You can’t run – or grow – a company effectively with multiple different systems and processes. After an analysis, we determined that we needed to outsource our payroll and accounting to eliminate redundancies, make us more effective in running our current portfolio of stores, and help make us nimbler and more competitive for future acquisitions.
Instead of spending time managing numerous vendors, invoices, and other payroll and accounting functions, outsourcing to Delaget will allow us to focus on developing our business, acquiring and building stores, and working with our middle and store level management teams to run a more efficient operation. I didn’t become a franchisee to run a payroll company or CPA firm. I became a franchisee because I want to run restaurants.
We looked at several other competitors, and we found that Delaget was the right partner for us. We already trust Delaget for our restaurant reporting, their team has a deep understanding of the industry, and other outsourcing services didn’t have all the bells and whistles we were looking for. These reasons made it a much easier decision to outsource our payroll and accounting.
Delaget Guard gave me an easy way to see what’s happening at our restaurants. No more scanning documents. No more emailing. No more manual processes. The checklist on Delaget Guard helps me go straight to the important transactions I need to look at. I don’t have to hunt for refund reports anymore. You got a problem? A question? In a click, there’s your answer.
With the Delaget and Envysion integration, I click on a transaction, see the actual video footage of the transaction, and am able to determine if the transaction was legitimate or not. Before Envysion and Delaget, it took around 45 minutes to review a suspicious transaction. Now, it’s just a matter of seconds. My eyes are open pretty big right now. Instead of rounding up video footage and looking through piles or reports, I can now focus on other priorities.
Choosing our preferred loss prevention suite was not something we took lightly. We selected Delaget for their extensive experience in the quick service restaurant industry, ability to handle the security demands of a large operation, and because their solution, Delaget Guard, is exceptional at identifying loss and prescribing action.
With the combined capabilities of Delaget and Envysion’s partnership, KFC franchisees will have access to powerful loss prevention tools, saving them time and helping them run more efficient operations. We saw excellent results with the pilot and are excited to roll it out to our franchisees.
Having ticket-level details side-by-side with video footage is a game-changer for my team. Instead of spending hours reviewing footage or analyzing reports, they’re now able to easily isolate and identify issues and make quick responses. With a combined solution, it’s easier to determine if a situation is theft or a training issue.
We’ve started to see a positive culture shift at our stores. Because of the easy-to-use checklist and reporting capabilities, managers are motivated and excited to reduce loss. Plus, our employees are well-versed in our processes, and they know that they’ll be held accountable for their actions. It’s a win-win.
We’ve seen our estimated losses drop by 25% in four weeks. The Great American Chicken team is extremely pleased with the results so far. We decided to partner with Delaget to help maximize our operational efficiencies, and we’re seeing just that – in a short amount of time.