We’ve started to see a positive culture shift at our stores. Because of the easy-to-use checklist and reporting capabilities, managers are motivated and excited to reduce loss. Plus, our employees are well-versed in our processes, and they know that they’ll be held accountable for their actions. It’s a win-win.
We’ve seen our estimated losses drop by 25% in four weeks. The Great American Chicken team is extremely pleased with the results so far. We decided to partner with Delaget to help maximize our operational efficiencies, and we’re seeing just that – in a short amount of time.
I was spending one to two hours a day using our previous tool. With Delaget Guard, it takes me 15 minutes at most. The checklist is easy to use, and I like being able to drill down when I need to. In fact, after using Delaget Guard for just a week, we’ve identified theft in several restaurants. We want that trend to continue.
Once we started using Delaget Cash Verification, we quickly realized that we were not capturing loss without it.
The word is starting to get out to employees. They all know about Delaget Guard now, and they see their managers using it. They don’t want a low ranking or to have negative coaching notes. Employees want to be on top and to improve. This is helping drive a positive store culture.
What really sold me was Delaget’s customer service. When I call anyone from Delaget, I get an answer quickly. I’m actually talking to a real human. Delaget cares about my business.
By using Delaget, I’m able to spend more time in stores being the leader, coach, and mentor I want to be.
Right away, I noticed that Delaget Guard was simple and easy to use. Everything I need to look for as a loss prevention professional is right there – drive through gaps, low dollar transactions, manager deletes, and more. I can also see historical data and day, week, period, and year views. I couldn’t get that from any other software I’ve seen.
Delaget turns myriads of data into useful information on which we can take immediate action, saving our leaders hours of time that should be spent in our businesses rather than in front of spreadsheets and calculators. Delaget’s metrics give us a daily look at our training opportunities, fraud trends, and other profit killers, the parts we can’t see with business data alone. We can see and address campfire sized issues before they become forest fires.
Delaget provides us with a detailed snapshot of useful information for the store level to our Corporate Headquarters. The reports help us see our opportunities on a daily basis. This allows our leaders to be leaders and stay above the competition.