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June 2018

voice of customer

Voice of customer KPIs: what the numbers tell you

What are your customers really thinking? Knowing your voice of customer is essential as a QSR operator, but you can’t read their minds. Or can you? You probably already have most of the data you need to be a “mind reader.” Let’s dig into how you can use the data you already have to know more about your customers.

Voice of customer KPIs: what the numbers tell you Read More »

employee culture 1

QSR management: What does it take to build a world-class culture?

Culture can change naturally, but as someone working in QSR management, you’re much better off creating a plan and taking steps to purposefully change your restaurant culture. Let’s look at some of the best ways to make lasting changes to your culture and how to make sure they stick.

QSR management: What does it take to build a world-class culture? Read More »