Biscuitville FRESH SOUTHERN partners with Delaget to reduce QSR loss, better train staff

SAINT LOUIS PARK, Minn., Jan. 31, 2017 /PRNewswire/ — Delaget, LLC, the only data analytics and business process outsourcing experts focused on the QSR industry, announces a new client relationship with Biscuitville FRESH SOUTHERN®, a 54-unit family-owned quick service restaurant based in Greensboro, North Carolina.

“In the past, we couldn’t easily identify and address employee theft and inefficiencies. We had some systems in place, but it wasn’t as streamlined or as transparent as we would have liked,” said Todd Berry, Special Project Manager at Biscuitville.

Biscuitville implemented Delaget Guard, a Software-as-a-Service (SaaS) solution that reduces loss to employee theft and error by using proprietary algorithms to find exceptions in restaurant data, prioritizing those exceptions by monetary impact, and recommending specific actions restaurant managers can take to reduce loss and better train employees.

“Now that we’re using Delaget Guard, we don’t have to spend time compiling and reviewing paper reports or receipts. Delaget wraps up all of our data and helps shine a light on what’s really going on in our restaurants. We can easily see the data that’s most important to track – such as employee meals, refunds, discounts, and cancelled orders – and take action right away,” Berry added.

Delaget Guard helps operators and managers like Todd reclaim lost revenue and save time. Delaget Guard:

  • Recommends actions for highest-impact areas of theft, loss, and training opportunities
  • Monetizes losses, showing the impact to the bottom line and return on loss prevention investments
  • Grades employees and ranks stores and areas based on performance
  • Provides details down to the transaction level and integrates with your video surveillance systems

And it only takes around 5 minutes a day to use.

“What excites us the most about Delaget Guard is that it will not only help us find employee theft, but it will also help us identify the biggest opportunities for operational and training improvements – and will help Biscuitville create better employee policies,” said Berry.

“We know how busy QSR operators and staff are. That’s why we built our solutions to be as user-friendly and intuitive as possible. In just minutes a day, our customers can dramatically improve operations and reduce loss. And, they can spend more time helping their guests and providing a better customer experience. We’re proud to partner with an emerging brand like Biscuitville and look forward to their continued growth and success,” said Jason Tober, Delaget CEO.

Learn more about Delaget Guard and schedule a demo at www.delaget.com/guard.

About Biscuitville FRESH SOUTHERN®
Headquartered in Greensboro, North Carolina, Biscuitville FRESH SOUTHERN® is a family-owned company that offers guests an authentic Southern-inspired dining experience. Known for making food the old-fashioned way, Biscuitville uses fresh, authentic ingredients, sourced locally whenever possible, and is known for its genuine Southern hospitality. The company was founded in 1966 when owner Maurice Jennings opened two pizza restaurants in Burlington. After several years, the company added signature, made-from-scratch biscuits to its menu that were so well received, business boomed and the Biscuitville brand evolved. In 2014, the company expanded its lunch menu to include fresh-made sandwiches and sides, now available at all Triad restaurants and rolling out to other restaurants in late 2017. Today, Biscuitville employs over 1,000 people and operates 54 restaurants in North Carolina and Virginia. Biscuitville serves breakfast all day from 6 a.m. to 2 p.m. and offers a lunch menu from 11 a.m. to 2 p.m. at all Triad restaurants. For more information, visit biscuitville.com.

About Delaget, LLC
For more than 15 years, Delaget has helped multi-unit operators run smarter, more profitable restaurants by serving up actionable guidance each day to increase profits and reduce loss. The company’s advanced loss prevention, unit-level analytics, and enterprise reporting services, along with expert payroll and accounting support, empowers those in the restaurant business to improve the guest experience, optimize operations and to take control of their margins and maximize profits. Clients include Pizza Hut, Taco Bell, Hard Rock Cafe, IHOP, KFC, Hardee’s, Sonic, and more.

Media Contact

Renée Munro, Vice President of Marketing
renee.munro@delaget.com