Every restaurant franchisee wants their customers to love them. And most franchisees measure this love through voice of customer scores (also known as VOC).
These VOC scores are extremely important to your restaurants. In fact, did you know that customer service is just as important as food taste for return restaurant visits, according to a study by Empathica? However, getting great VOC scores can be an ongoing challenge for franchisees and their teams. Watch this OpsWise video for 7 strategies that will help you and your team earn outstanding VOC results at your restaurants.
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Want to find that sweet spot where you can reduce labor costs without sacrificing customer experience? Check out this free ebook with 32 best practices.
With labor cost averaging around 1/3 of total sales, restaurant operators are feeling the crunch. Now, more than ever, franchisees need to decrease their labor costs – but not at the expense of customer experience.
Our free ebook, “A restaurant leader’s guide to maximizing labor efficiency”, gives you 32 best practices for maximizing your people power in these areas, while maintaining great customer service:
- Hourly wage rates
- Sales forecasting
- Schedule writing
- Team culture and employee turnover
- Reporting and tracking performance