+Recovery FAQ

Our most-asked recovery questions and instructions on how to reconcile  using your monthly report.

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Frequently Asked Questions

In the Recovery Report you’ll see the dates at the top of the report in the summary page:  1-16-23 to 2-12-23. The total amount recovered in the Recovery Report is not minus your Delaget fees and someone at your organization received a Delaget invoice for 29% of the total recovered amount.  

Delaget Recovery product disputes and recovers orders on your behalf and the orders we recover go directly into your weekly deposit from the DSP.  No money is exchanged between the DSP and Delaget.  You’ll be invoiced monthly for a percentage of what we recovered.  

Delaget waits for 3 days before requesting a refund on cancelled orders to ensure that Door Dash pays back or changes the status to Cancelled Paid. If the orders remain unpaid after being cancelled, Delaget will request a refund after 3 days.

Report Reconciliation Instructions

Instructions to use to reconcile using the report you receive from Delaget +Recovery.