Our most-asked recovery questions and instructions on how to reconcile using your monthly report.
Frequently Asked Questions
Please use the instructions below: Report Reconciliation Instructions
Delaget Recovery product disputes and recovers orders on your behalf and the orders we recover go directly into your weekly deposit from the DSP. No money is exchanged between the DSP and Delaget. You’ll be invoiced monthly for a percentage of what we recovered.
Delaget waits for 3 days before requesting a refund on cancelled orders to ensure that Door Dash pays back or changes the status to Cancelled Paid. If the orders remain unpaid after being cancelled, Delaget will request a refund after 3 days.
Report Reconciliation Instructions
Instructions to use to reconcile using the report you receive from Delaget +Recovery.