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EMV compliance

Chip reader technology: 6 things you need to know about EMV compliance

Though your restaurant isn’t required by law to be EMV compliant, the decision not to comply could be costly to your business. So, what is EMV compliance, and what do you need to know about EMV technology? Let’s take a look.

Neal Lefebvre
Blog, Operational Efficiency

4 tips to maintain business during a restaurant remodel

Restaurant remodels are inevitable, but they can deter customers from visiting. So, how do you maintain business throughout the project? Here are some tips to keep your customers coming back even during a remodel.

Jason Tober
Blog, Operational Efficiency

The psychology behind restaurant layout and QSR sales

A QSR operator that delights all his guests’ senses can both improve customer experience and lead to increased sales. This goes beyond your food offering, too. Your restaurant layout has a lot to do with the way your customers perceive your business, how much they buy, and how satisfied they are when they leave.

Jason Tober
Blog, Operational Efficiency
loss prevention

Top restaurant cash handling procedures for your employees to follow

When your employees handle cash correctly, you avoid lost, miscounted, or stolen cash. But, with so many steps in the cash handling process, tracking it all can be overwhelming. Let’s look at the top cash handling practices that all of your employees should follow.

Jason Tober
Blog, Loss prevention

4 stress management techniques for QSR franchise owners

A certain amount of stress is a good thing. It can keep you on your toes and motivate you. But too much stress can impact your mood, cognitive ability, and energy level. So, what can you do to cope? Here are four stress management techniques to reduce stress.

Jason Tober
Blog, Operational Efficiency
employee theft

Employee theft management: how to handle the conversation

Not only is your QSR losing money due to theft, but now you have to confront someone in order to put a stop to it! Fortunately, there are some proven techniques to handle employee theft management. Here are some step-by-step tips for what to do before, during, and after the conversation to prevent future offenses.

Jason Tober
Blog, Loss prevention
RLPSA 2018

QSR news: Your preview of RLPSA 2018

To stay up to date on best practices and be aware of the way these areas have changed over the years, many franchise owners attend the Restaurant Loss Prevention and Security Association's (RLPSA) annual conference. If you're interested in attending the Aug. 5-8 event in Dallas, here's what to expect.

Allie DuChene
Blog, Operational Efficiency
generation z

How will Generation Z change the quick service restaurant industry?

Part of being a savvy member of the quick service restaurant industry is being able to spot market shifts and move your business in the right direction. So, what do you know about Generation Z, and what are you going to do about it?

Jason Tober
Blog, Operational Efficiency
Parents and a child in restaurant smiling

Voice of customer: what the numbers tell you

What are your customers really thinking? Knowing your voice of customer is essential as a QSR operator, but you can't read their minds. Or can you? You probably already have most of the data you need to be a "mind reader." Let's dig into how you can use the data you already have to know more about your customers.

Jason Tober
Blog, Operational Efficiency, Restaurant reporting
Image of pen and papers with reports

4 reasons to pull the trigger on outsourced restaurant accounting

The problem with handling your own accounting is the time commitment and the high probability that things will get out of control. The best option is to find an outsourced restaurant accounting solution. Here's why.

Jay Rasmussen
Accounting and payroll, Blog