The business challenge
Todd Bisbocci always wanted to be an entrepreneur and run his own business. So when he had the opportunity to purchase 17 corporate-owned Taco Bell stores in Tucson, Arizona, after working for Taco Bell corporate’s office for 23 years, he jumped at the chance.
As a brand new business owner, Todd had a significant amount of responsibilities. Not only did he have to establish a new business entity and implement a successful business transition, he was also in charge of the company’s development, operations, and strategy. And he had to tackle all of this without an office or a staff.
With so many other priorities and initiatives to tackle, managing his stores’ payroll and accounting function wasn’t a top priority. Todd got into the restaurant business to be his own boss and to build and grow a business – not to do payroll and accounting. He knew managing these functions would take his time away from more important issues a first-year franchise owner faces.
“I had a lot of other pressing priorities besides payroll, financial reporting, and P&L. I knew I either had to bring it in-house or outsource. And it made the most sense for my business to outsource” he said.
Todd chose to outsource his payroll and accounting activities to Delaget. Through our Delaget Books offering, our SOC-1/SAS-70 compliant accounting team works closely with multi-unit operators to manage their payroll and accounting activities, including financial reporting, cash verification, payroll, accounts payable and receivable, payroll tax, and sales and use tax services.
“The fact that Delaget was an experienced vendor and that they’ve worked with a significant number of Taco Bell franchisees for many years was very attractive to me. The last thing I wanted to do was to bring a vendor through a learning curve and teach them the intricacies of our business. I had enough work to do with the business transition,” said Todd.
Outsourcing his restaurants’ payroll and accounting has saved Todd significant time and money.
“At my size and scale, outsourcing with Delaget Books is more cost effective than hiring an in-house team full time” said Todd. “Another downside to hiring an on-site payroll and accounting staff is the significant amount of time it would take to train and coach them. Not to mention, if there was any turnover, I’d have to start the process all over again. All of that additional work that goes into hiring, training, and coaching, would mean I get to spend less time on strategic decisions I need to make for my business,” said Todd.
And while Todd doesn’t have an on-site payroll and accounting staff, he gets a personalized team of industry experts to help him every step of the way with Delaget Books.
“From the implementation process to now, Delaget’s customer service has been absolutely tremendous. The team is extremely responsive and knowledgeable. When I call them, they answer right away. And they don’t just answer my questions. They actually look for trends in my business’ data and identify gaps in our P&L statements to see what stands out or looks funky to them. Their customer service is a real value add to my company.”
Todd added, “The Delaget Books team is always on top of their game. When Taco Bell corporate made the switch to eRestaurant and Talent Reef, the Delaget team was already integrated with their new systems and processes. There was no work I had to do on my part. Having a partner this in sync with my brand is a huge benefit.”