KFC Above Store Leader stops employee theft in a fraction of the time he used to spend investigating loss
The business challenge
No two work days are exactly the same for Bobby Bange, an Above Store Leader at The Hodges Management Company, a 30-unit KFC, Taco Bell, and Dairy Queen franchise based in Georgia. The 30-year quick service restaurant (QSR) veteran has a diverse set of tasks and limited time. He couldn’t waste hours pouring over mailed-in reports or analyzing spotty camera footage to try to identify employee theft in his restaurants. Yet, he knew theft was happening.
“Before we upgraded to Delaget Guard, our loss prevention practices were manual, time consuming, and frustrating. We’d have to rely on General Managers to make copies, scan, and email cash reports, manager deletes, refunds, and other data points. From there, we’d analyze the data for suspicious activity. Because it was such a time-intensive process, we’d really only investigate if we thought or heard there was a problem,” said Bobby.
To make matters worse, the restaurants had an outdated, 18-year-old camera system.
“We couldn’t even connect to the cameras half the time. We even had a full-time IT guy that was constantly going to stores trying to reboot the system and get the cameras back online. Talk about frustrating! The lack of cameras really prevented us from doing a lot of loss prevention work,” said Bobby.
Instead of relying on a manual and time-consuming loss prevention process, Bobby and the team at The Hodges Management Company decided to make a change. They participated in a 120-day loss prevention proof of concept spearheaded by KFC’s Technology Committee, where they experienced first-hand the new integration between Delaget Guard and Envysion.
Delaget Guard is a Software-as-a-Service (SaaS) solution that reduces loss to employee theft and error by finding exceptions in restaurant data, prioritizing those exceptions by monetary impact, and recommending specific actions restaurant managers can take to reduce loss and better train employees.
Envysion is an award-winning managed video solution that integrates live and recorded video with POS data in a highly-accessible SaaS and web-based application.
When franchisees use Delaget Guard and Envysion together, they can quickly find substantive theft, use video surveillance to validate and fully understand the context of those suspicious activities, and guide restaurant managers on the immediate actions to take with an easy-to-follow checklist.
And since Delaget Guard and Envysion are integrated, franchisees can compare side-by-side views of the transactional data with the corresponding video in a matter of seconds, significantly streamlining the employee theft investigation process.
Finding theft is a lot easier – and a lot more fruitful – for Bobby and the team at The Hodges Management Company. In fact, within the first two months of using Delaget Guard, Bobby found four employees stealing that he believes he would not have caught otherwise.
“With Delaget Guard, I found managers who were doing refunds that weren’t legitimate – they were just pocketing money. In fact, one of the employees we caught stole to the tune of around $4,000,” said Bobby.
“Delaget Guard gave me an easy way to see what’s happening at our restaurants. No more scanning documents. No more emailing. No more manual processes. The checklist on Delaget Guard helps me go straight to the important transactions I need to look at. I don’t have to hunt for refund reports anymore. You got a problem? A question? In a click, there’s your answer,” he added.
Delaget Guard has also helped Bobby and his team with training and coaching opportunities.
“Delaget Guard does more than identify theft. It’s really brought to light staff training opportunities. For example, I can easily see now if a cashier is giving excessive debit voids. We’re able to be better coaches now.”
The side-by-side video comparison also helped save Bobby time.
“Using Delaget and Envysion is a big asset. Before, I would have to spend time trying to log onto the camera system. If I was lucky enough for that to happen successfully, I’d have to then find the date and time of the transaction. Ninety-five percent of the time, the time on the camera wasn’t in sync with the time on the register. It could be off by at least an hour. Talk about frustrating,” said Bobby.
“With the Delaget and Envysion integration, I click on a transaction, see the actual video footage of the transaction, and am able to determine if the transaction was legitimate or not. Before Envysion and Delaget, it took around 45 minutes to review a suspicious transaction. Now, it’s just a matter of seconds. My eyes are open pretty big right now,” said Bobby. “Instead of rounding up video footage and looking through piles or reports, I can now focus on other priorities,” he added.